AFTER-SALES SERVICE
TCS RUD proudly offers our clients to option to make use of our after service maintenance plans in order to maximize the usage of our Tyre Protection Chains. Our skilled local service teams are dedicated to maintaining your Chains 24/7 to ensure minimal down time and optimal on site production – we know that every minute counts! Our highly skilled After-Sales Service Offering is a key point in ensuring value added long-term relationship with our clients.
Our After-Sales Services include:
- Option of choosing between maintenance on call out or contract basis.
- Technical assistance and repair by trained chain experts.
- Training in chain handling (mounting, tensioning, repair, adjustment, dismantling)
- Inspection calls including performance reporting.
- Availability of spare parts.
- Special tools and accessories facilitating chain handling and maintenance.
- Manuals and relevant risk assessments.
BENEFITS OF USING A SERVICE CREW
- Daily on site inspections and maintenance done if needed.
- Reporting on a daily basis to our line management on site.
- Monitoring and chain lifetime/ projection hours and reports.
- Every service crew carries their own stock for repairing of chains so there is never a delay in stock.
- Chains to be released and tighten when machines are working in heavy mud conditions.
- Monthly performance reports given and send via mail and hard copies to line management on site.
- Lowers the down time and running cost per chain in operation.
ALLOCATION OF SERVICE CREWS
